Refund policy
Refund & Return Policy
All products in our store are made to order specifically for each customer. Because of the made-to-order nature of our products, we generally do not accept returns or exchanges for buyer's remorse, incorrect size, incorrect color, or simply changing your mind after placing an order.
Damaged, defective, or incorrect items
We want you to receive your order in perfect condition. If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 14 days of delivery at alternativemailisha@gmail.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- A photograph of the packaging, if applicable
Once we receive your request, we'll review the issue and, where appropriate, provide a replacement or refund.
You do not need to return a damaged or defective product unless we specifically ask you to do so.
Wrong size or color
Because our products are made to order, we cannot offer refunds or exchanges if you selected the wrong size, color, or product when placing your order. Please carefully check the size chart and product details before completing your purchase.
Incorrect shipping address
Please make sure your shipping address is correct before placing your order. If an order is shipped to an incorrect address provided by the customer, we may not be able to provide a refund. If the package is returned to us, additional shipping charges may apply for a replacement shipment.
Lost orders
If your order is lost during transit, please contact us at alternativemailisha@gmail.com with your order number. We will investigate the shipment and, where appropriate, arrange a replacement or refund.
Order cancellations
Because our products are made to order, orders may enter production shortly after they are placed. If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once production has started.
Refunds
If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact us
If you have any questions about refunds, returns, replacements, or your order, please contact us at: